Frequently asked questions | Tonic Performance
In-store pick up available by appointment. Learn more →

Frequently Asked Questions


Tonic Performance headquarters is located at:
1520, 55th Avenue
Lachine, QC
H8T 3J5

We are open Monday to Friday from 9am to 5pm.

Absolutely. We invite you to drop by and one of our Expert Consultants will be happy to assist you. Please note that not all equipment is available for trial, but our beautiful showroom is well equipped with many of our best sellers.


We accept payment by Visa and Mastercard. You may also choose the financing option with our partner Paybright. Please note that any questions regarding your Paybright payments should be addressed to them directly.

If you’ve made an error in your order, please contact one of our customer service representatives within one hour of completing your order at 1-800-605-0744 or by email at [email protected].

If an item you desire to purchase is only available for a quote, this typically signifies that we do not currently have it in stock. Please contact one of our representatives at 1-800-605-0744 to check the availability and lead time of the item, or to propose an equivalent option.

Make sure your order meets the terms and conditions of the current promotion. If in doubt, please contact one of our customer service representatives at 1-800-605-0744.

We are currently only serving Canadian customers and do not ship outside of Canada.


Once your shopping cart is complete, you can proceed to checkout where you’ll be able to enter your postal code to calculate your shipping costs prior to committing to, and completing the transaction.

Absolutely. You can save on shipping costs by selecting the free pickup option at our warehouse.

Once your order has been finalized and paid, you will receive an email with a link to our scheduling application. A confirmation email with your selected pick-up time will be sent to your inbox.

Depending on the items in your cart and/or your shipping address, it is possible that the site is not able to calculate the shipping charges. In this case, please call one of our customer service representatives at 1-800-605-0744 to have the shipping charges calculated.

With the exception of high volume periods, general orders are shipped within 24 to 48 hours of order placement. Please note that longer delays may occur for oversize items requiring a specialized carrier or following an upgrade to our white glove delivery service.

For general orders shipped by a national carrier, a tracking number will be emailed to you. For specialized deliveries, our team will contact you to schedule delivery.

If you wish to upgrade your service to white glove delivery, please contact one of our customer service representatives. Additional fees may apply.

We don’t currently offer shipping outside of Canada.


Please consult our return policy by clicking here.


Please consult our page explaining the different warranties offered here.

The health and safety of our customers and our team continues to remain our priority. The team at Tonic Performance is committed to continue serving the wellness community and we ask that you take note of the following changes:

Thank you for your support and cooperation. We look forward to continuing to serve you safely and efficiently.

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