Frequently Asked Questions
Our head office is located in the West Island of Montreal at 16647 Boulevard Hymus, KIrkland, QC, H9H 4R9. Our warehouses, administrative offices and showrooms are located at the same address.
Contact us by phone at 1-800-605-0744 or by email at [email protected] It may happen that the catalog you want to get is exhausted. Our catalogs are shipped via Canada Post to customers residing in Canada exclusively.
When you place an order, an email will be sent to you within 24 to 48 hours including your order number and the order details. Please note: the time may vary if your order is placed outside of our office hours.
1. Contact one of our agents to check the status of your order.
2. You can follow up with your tracking number
3. Your order may not have shipped because we are still awaiting payment. You must contact one of our representatives in order to complete your transaction.
You must immediately notify us within 5 business days of receiving your order.
You can pay your bill by credit card (Visa or Master Card), by check, money order or in cash or even charge the balance to your account in the case of public and para-public members. Please note that when you do not have an account with Tonic Performance, invoice payment must be made before your order is shipped to you.
If you are an established customer of Tonic Performance, the balance of your order will be charged to your account automatically. If you do not have established terms with Tonic Performance, you must pay for your entire order online by credit card through our secure payment system PayPal.
We only serve Canadian customers and do not currently ship outside of Canada.
No merchandise may be returned to us without having obtained prior authorization. The authorization number must appear on the returned packages. In addition, any return of merchandise will be subject to handling and restocking fees of 30% of its value and this must be made POSTAGE PAID.
DELIVERY / SHIPPING
The carrier may vary depending on the size of the package or the region to which the material is to be shipped.
For a new order received with all items in stock, we ship it within 24 to 48 hours. Do not forget to add the delivery time to the time of processing the order.
For items that are not in stock, allow approximately 1 to 8 weeks for delivery depending on the availability of the products ordered.
Tonic Performance offers you its best price guaranteed policy. You can consider our quote to be the equivalent of the lowest received, if, of course, the products we are comparing are the same.
Federal (GST) and provincial (QST) sales taxes are not included in our prices and will be applied according to the legislation in force.